Terms and conditions

A full brief of our Terms and Conditions are set out below, and includes what to do if you're no longer able to attend a course. These are subject to review and change.

Effective from 1st April 2022. Please note these ‘Terms and Conditions’ may be subject to change without notice.

Important: By accepting these terms and conditions, you are agreeing the terms stated below, and your responsibilities as stated. This learning agreement is a contract between yourself and Denbighshire Leisure Ltd (DLL).

Please note – sections 1-8 are relevant to Denbighshire Leisure employees only. Sections 9-11 are relevant to external / non-Denbighshire Leisure attendees who enrol on courses run by Denbighshire Leisure’s trainers.

In relation to course costs, please see Section 12.

Internal DLL Employees (Section 1-8)

1. Statement by DLL

This learning is part of Denbighshire Leisure Ltd's commitment to the continuous development of our employees. DLL recognises that on completion, your professional value and subsequent opportunity will increase and as such we need to secure a return on our investment.

Managers will allow and support employees in attending the requirements of the learning. This can be to attend the required sessions forming part of the learning, e.g. college or training days.

2. Statement by Employee

I confirm that I wish to undertake this course/learning which will be supported by Denbighshire Leisure Ltd. I understand that I will need to adhere to the terms of this agreement as set out below:

Attend all arranged sessions forming part of the learning by the learning provider. I will advise the learning provider/trainer of any non-attendance and will discuss next steps as soon as possible.
Complete all the relevant work associated with the learning in the stated timescales. Failure to complete the learning including assignments, work assessments or exams may result in the Company requiring the refund of all or part of the cost of the learning.
Keep my manager and the learning provider informed of progress during the learning as required, and hereby agree to the disclosure in writing to my manager by the learning provider of any such information requested. This may be any update or report on progress and attendance. The Company may however require the refunding of all or part of the cost of the learning should the employee not show satisfactory progress.
Progression will be dependent on satisfactory progress being made and will not be automatic. If there are any concerns the learning provider and manager will discuss these and agree next steps.
Any requests to withdraw from the learning must be submitted to the manager for consideration, however the Company may require the refunding of all or part of the cost of the learning.

3. Repayment of Courses

Where a course is accredited, there will be a cost associated with this. Therefore, for accredited courses, should the employee decide to leave the employment of Denbighshire Leisure Ltd. whilst undertaking or after completion of the learning, or be dismissed for any reason other than redundancy, the fees paid over the 2 years prior to the leaving date will be reclaimed on a 1/24th sliding, monthly scale, e.g. after 1 year, half the fees would be reclaimed.

Leave Within ... Repay % of Course

1st month after learning ... 100%
2nd month after learning ... 98%
3rd month after learning ... 92%
4th month after learning ... 87%
5th month after learning ... 83%
6th month after learning ... 79%
7th month after learning ... 75%
8th month after learning ... 71%
9th month after learning ... 67%
10th month after learning ... 62%
11th month after learning ... 58%
12th month after learning ... 54%
13th month after learning ... 50%
14th month after learning ... 46%
15th month after learning ... 42%
16th month after learning ... 37%
17th month after learning ... 33%
18th month after learning ... 29%
20th month after learning ... 21%
21st month after learning ... 17%
22nd month after learning ... 12%
23rd month after learning ... 8%
24th month after learning ... 4%

4. Attendee Cancellations

Should you need to cancel your place on a course, you must inform your manager as a matter of urgency. Your manager will update the Course Trainer. If your absence from training therefore means you do not have the required qualification/certificate for your job, you may be removed from duties until you obtain this requirement. This may then be classified as unpaid leave from your job unless there are exceptional circumstances preventing you from completing your qualification in time.

5. Course Cancellations and Amendments

Denbighshire Leisure Ltd reserves the right to cancel or arrange an alternative date for a course. If this occurs, we will aim to provide adequate notice of cancellation or change to you.

We reserve the right to cancel or postpone a course in the event of insufficient numbers being booked onto the course. In the event of Denbighshire Leisure cancelling or postponing a course, our aim is to inform all attendees a week before the course is due to take place. Attendees should be aware that this is our aim, and that in certain special circumstances this will not always be possible. Denbighshire Leisure will not accept liability for any consequential loss and will have no liability to refund any other costs that may have been incurred, including transport costs etc.

6. Course Provisions

Travel to and from the course is the responsibility of the employee. Lunch is not provided, and is the responsibility of the employee. Drinks will be available unless otherwise stated.

7. Extenuating Circumstances

Denbighshire Leisure must be informed if an employee is unable to attend any of the course due to extenuating circumstances.

Where an employee is unable to attend due to health issues, or extenuating circumstances, we will aim to transfer your place to the next available course.

8. Employee Declaration

In selecting that you agree to the Terms and Conditions when booking, you are confirming the below:

I agree to abide by the terms of this agreement as set out above.
I understand the terms and implications of this agreement and further agree to be bound by its terms.
I agree to repay the course fee’s as outlined above should I leave Denbighshire Leisure Ltd.’s employment within the repayment period.

External Attendees (Section 9-11)

Denbighshire Leisure deliver courses primarily to our staff, however there are occasions where courses are delivered externally for example, to staff of another organisation. The below terms and conditions apply only to customers external to Denbighshire Leisure Ltd. Please note, by accepting these terms and conditions at the time of booking, you are therefore agreeing to the below:

9. Attendee Cancellations

Should you need to cancel your place on a course, we require the following:

One week’s notice of this change – you/your employer will not be charged for your place.
Cancellations with less than 1 weeks’ notice will mean you/your employer will be required to pay 50% of your place of the course.
Cancellations at short notice i.e. 2 working days’ notice or less, will result in you/your employer being charged for 100% of the cost of your place on the course.
Cancellations should be sent to Training@denbighshireleisure.co.uk

10. Course Cancellations and Amendments

Denbighshire Leisure Ltd reserves the right to cancel or arrange an alternative date for a course. If this occurs, we will aim to provide adequate notice of cancellation or change to you.

Travel to and from the course is the responsibility of the employee. Lunch is not provided, and is the responsibility of the employee. Drinks will be available unless otherwise stated.

11. External Attendee Declaration

By accepting these terms and conditions, I confirm that I wish to undertake this course/learning provided by Denbighshire Leisure Ltd. I understand that I will need to adhere to the terms of this agreement as set out below:

I will attend all arranged sessions forming part of the learning by the learning provider. I will advise the learning provider/trainer of any non-attendance in line with section 9. I understand if I cannot attend, it is my responsibility to rearrange my attendance on this training.
I will complete all the relevant work associated with the learning in the stated timescales. Failure to complete the learning including assignments, work assessments or exams will result in non-completion of the course.
If I withdraw from the learning, or do not attend at training, this will result in myself or my organisation being required to repay the cost of the course in line with the conditions outlined in section 9.
I understand Denbighshire Leisure accepts no liability from my non-attendance or non-completion of this course, and any subsequent issues arising from not completing the course / qualification are my exclusive responsibility.

Course Costs (for DLL Employees and External Attendees)

12. Course Costs

In relation to parts of these terms and conditions that refer to payment, refunding or repayment of course costs, please used the table of charges below for reference. These are accurate as at 1st May 2022.

For bookings of multiple attendees from a single organisation / service area (e.g. 5 or more) please contact Training@denbighshireleisure.co.uk to discuss your booking.

Course - Cost Per Person (excluding VAT)

First Aid - 1 Day Emergency = £65
First Aid - 2 Day refresher = £120
First Aid - 3 Day = £180
First Aid - 1 Day Paediatric = £65
First Aid - 2 Day Paediatric = £115
First Aid - 1 Day Sports = £65
Pool Lifeguard (NPLQ) = £275